About Our Delivery
We entrust all our cuddly parcels to Royal Mail.
Our standard delivery costs £3.95 and takes 2 – 5 days from ordering to arrive at its destination.
We also offer a 1 – 2 day delivery service which costs £5.95. When choosing this option, if you place your order before 2.30pm Monday to Friday, it will be despatched the same day and should arrive the next day. Orders placed after 2.30pm may not be despatched until the following day, in which case they will be delivered 2 days after placing the order. Orders placed on the weekend will be despatched on Monday.
If you need it for the next day then choose the Next Day option for £9.95 and we will send your cuddly by Royal Mail Special Delivery which should arrive by 1pm the next day – as long as you place your order by 2.30. If you have just missed this deadline please phone us on 01548 831070 to see if we can still catch the postman for you! Please note this is only on weekdays so if you order on a Friday it will be despatched from us on the next week day which is Monday and delivered the next day (Tuesday). Also, all Special Deliveries require a signature.
Please note when delivering a cuddly to patients in Hospitals, our courier can only deliver to the central delivery point or reception. The package will get signed for by the reception yet often they will not deliver within the hospital to the patient in the correct ward. After you receive the notification of delivery please contact the hospital to instruct them to deliver to the recipient in the correct ward. Alternatively please advise the recipient or visiting family that there is a parcel for collection at reception.
- To help with onward delivery to the patient please remember to write the ward details on the delivery address.
- To try and overcome this problem, we will label the package: “Get well Soon Gift item! Please deliver the package to the patient in the ward as highlighted”
Please note that we are unable to refund such ‘Hospital Orders’ if the package has been seen to have been safely delivered to the hospital address specified on your order. Onward delivery within the hospital is the responsibility of the customer, although Send a cuddly will do all we can to help.
Are you interested in sending one of our soft toy gifts overseas from the UK? We can provide a very competitive quote through our postal service. To find out more about this service please Email or call us on 01548 831 070 with your requirements and we would be delighted to assist.