Frequently Asked Questions.

You can only track your parcel if you have chosen next day delivery in which case you will have received an email with the tracking details. If you have not received the email then please either call us on 01548 831070 or email all-ears@send-a-cuddly.com and we can help.

We ask for your contact details so if there is a query or problem with your order we can contact you easily.

No, as long as you choose a different delivery address from your billing address, we will not print the prices.

Please call us on 01548 831070 as soon as possible – if we have not sent your parcel then we can change or cancel it for you.

As long as we have not already sent your order we can add something – please call 01548 831070 as we do not store your card details so we would need to take the extra payment.

Are you interested in sending one of our soft toy gifts overseas from the UK? We can provide a very competitive quote through our postal service. To find out more about this service please Email or call us on 01548 831 070 with your requirements and we would be delighted to assist.

Yes they do include VAT and our VAT number is 929660000

Yes of course – just call us on 01548 831070